ANDREW KIBET

I am a highly motivated and disciplined professional with a strong background in customer support and relations. My experience spans various roles where I have honed my communication skills, both written and verbal, and developed a keen ability to manage multiple tasks efficiently in high-pressure environments. I take pride in my commitment to professionalism and quality service delivery, ensuring that customer satisfaction is always at the forefront of my work.

Throughout my career, I have successfully managed customer interactions across multiple channels, including inbound and outbound calls, emails, and live chat. My role as a Customer Support Specialist at INFLUX has allowed me to evaluate and resolve customer issues effectively while maintaining strict call handling KPIs. I have also contributed to a positive workplace culture by fostering strong relationships with customers and colleagues alike.

My previous experience as a Customer Experience Advocate at the Automotive Association of Kenya further solidified my skills in enhancing customer satisfaction and retention. I have played a key role in developing service policies that promote consistency and efficiency, resulting in a significant reduction in response and resolution times. I am passionate about continuous improvement and look forward to bringing my expertise to a dynamic team.