Cecilia Amolo
@ceciliaamolo
Customer service professional with strong problem-solving abilities.
KenyaWhat I'm looking for
I am a dedicated customer service professional with years of experience in providing exceptional service and resolving customer issues efficiently. My strong communication skills and attention to detail have enabled me to thrive in fast-paced environments, ensuring that customer needs are met promptly and effectively.
Throughout my career, I have held various roles, including Administrative Assistant and Debt Collection Agent, where I honed my problem-solving abilities and developed a commitment to maintaining professional relationships. I am proficient in Microsoft Office and CRM tools like Zendesk and Zoho, which have been instrumental in driving business results and enhancing customer satisfaction.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Siaya Township Boda Boda Sacco (STOWAB)
Aug 2024 - Present (11 months)
Provided essential administrative support, including managing office supplies, records, and customer service requests. Coordinated meetings, appointments, and travel arrangements while assisting with basic bookkeeping and IT support.
Debt Collection Agent
Collection Africa Limited
Sep 2023 - Present (1 year 10 months)
Managed assigned accounts to identify and recover outstanding debts, planning effective courses of action. Located and contacted debtors to negotiate payment plans and resolve discrepancies.
Debt Collection Agent
Quest Holdings Limited
Nov 2022 - Present (2 years 8 months)
Tracked assigned accounts to identify outstanding debts and developed strategies for recovery. Contacted debtors to discuss payment status, negotiate terms, and handle complaints.
Call Center Agent
TIFA Research
Apr 2022 - Present (3 years 3 months)
Conducted surveys with 100% accuracy, meticulously recording feedback and verbatim responses. Utilized problem-solving skills to manage difficult clients and conveyed customer feedback to supervisors.
Debt Collection Agent
Blueribbons Holdings Company
Aug 2020 - Present (4 years 11 months)
Performed various duties on assigned accounts, including recording, verification, and validation of customer details. Advised customers on debt clearance, notified them of defaulted accounts, and initiated clearance processes.
IT Intern
Kenindia Assurance Company Limited
Jan 2019 - Present (6 years 6 months)
Provided IT support, including end-user and hardware assistance, and maintained the office database. Set up new user accounts, troubleshot system and network problems, and resolved hardware/software faults.
Education
Degrees, certifications, and relevant coursework
Mt. Kenya University
Bachelor of Science, Information Technology
Studied Information Technology at Mt. Kenya University. Gained knowledge and skills in various aspects of IT.
St Pauls ’ University
Diploma, Computer Science
Completed a Diploma in Computer Science at St. Pauls' University. Developed foundational knowledge in computer science principles.
Sega Girls Secondary School
Kenya Certificate of Secondary Education, General Studies
Obtained the Kenya Certificate of Secondary Education from Sega Girls Secondary School. Completed secondary education requirements.
Availability
Location
KenyaAuthorized to work in
Job categories
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