Open to opportunities

Antony Ochieng

@antonyochieng

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Experienced Customer Service Agent with a focus on client satisfaction.

Kenya

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages teamwork.

I am an experienced Customer Service Agent with over two years of expertise in asset financing, currently serving at Mogo Auto Finance. My journey has taken me through various roles in dynamic environments, where I have honed my communication, negotiation, leadership, and critical thinking skills. I thrive in multicultural settings and am dedicated to ensuring customer happiness and satisfaction, even in fast-paced scenarios.

At Mogo Finance Auto, I pioneered the establishment of the Customer Success Admin department, where I provide product and service information, manage customer complaints, and generate new sales. My previous roles at D. LIGHT KENYA LTD and TENSPOT KENYA LIMITED have equipped me with the skills to effectively address customer inquiries and resolve issues promptly. I am committed to continuous growth and organizational success, leveraging my skills to achieve objectives while maintaining flexibility to meet evolving needs.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Admin

Current

Mogo Auto Finance

Sep 2022 - Present (2 years 9 months)

Pioneered the establishment of the Customer Success department, providing product and service information, managing customer complaints, and generating new sales. Focused on customer retention and satisfaction.

Customer Service Customer Retention Communication Leadership Negotiation Critical Thinking

Debt Collection Admin

Mogo Auto Finance

Jul 2024 - Jul 2024 (0 months)

Handled client issues and reconciled disputes regarding loans, ensuring customer retention through effective service.

Customer Service Dispute Resolution Communication Negotiation Customer Retention Problem Solving

Debt Collection Agent

Mogo Auto Finance

Sep 2022 - Jul 2024 (1 year 10 months)

Utilized communication and negotiation skills to arrange payments and resolve disputes, while implementing strategies to enhance collection rates.

Debt Collection Communication Negotiation Compliance Problem Solving

Customer Service Agent

D. LIGHT KENYA LTD

Feb 2022 - Sep 2022 (7 months)

Provided exceptional customer service by addressing inquiries and resolving issues promptly, achieving a performance level of 89%.

Customer Service Problem Solving Communication Time Management Performance Tracking

Credit Control Assistant

TENSPOT KENYA LIMITED

Mar 2021 - Jan 2022 (10 months)

Negotiated repayment plans and ensured timely loan payments, recognized as the best agent for significantly increasing revenue.

Negotiation Revenue Customer Service Communication

Office Assistant

Kibos Paper Mill Limited

Apr 2020 - Mar 2021 (11 months)

Oversaw administrative tasks and correspondence, supporting office operations.

Administrative Support Communication Time Management Teamwork

Education

Degrees, certifications, and relevant coursework

Jaramogi Oginga Odinga University of Science and Technology

Bachelor of Science, Agribusiness Management

2016 - 2020

Studied Agribusiness Management, focusing on the intersection of agriculture and business practices. Developed skills in management, finance, and agricultural economics.

St. Paul Ebusia Secondary School

Kenya Certificate of Secondary Education, General Education

2012 - 2015

Grade: B

Completed secondary education with a focus on a broad curriculum, achieving a B grade in the Kenya Certificate of Secondary Education.

Kibos Prison Primary School

Kenya Certificate of Primary Education, General Education

2004 - 2011

Grade: B-

Completed primary education, laying the foundation for future academic pursuits, and achieved a B minus in the Kenya Certificate of Primary Education.