Open to opportunities

Christabel Yego

@christabelyego

Message

I am a customer service executive skilled in client relations, debt recovery, and insurance sales.

Kenya

Message

What I'm looking for

I seek a customer-focused role where I can apply client-relations, collections and sales skills, work within a supportive team, meet targets, and grow professionally.

I am a self-driven customer service executive with proven experience in client relations, debt recovery, and insurance sales.

At Influx I maintained an average handling time of 5 minutes and a first response time of 3 minutes, and I delivered a 20% increase in collection rate by implementing targeted strategies; I consistently exceeded performance benchmarks while preserving high customer satisfaction.

I excel at clear communication, negotiation, empathy and attention to detail, and I leverage CRM and Microsoft Office to track performance and improve processes. I seek roles where I can deliver exceptional customer experiences and grow within a collaborative team.

Experience

Work history, roles, and key accomplishments

Trainee

Techno Brain Kenya Ltd

Sep 2023 - Mar 2024 (6 months)

Trained on US debt collection regulations, medical insurance policies, and Old Mutual product offerings; produced quotations and practiced client pitching across diverse markets.

Debt Collection Cross Cultural Communication CRM Compliance