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Vijay Patil

@vijaypatil2

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Results-driven Application Support Engineer with expertise in incident management.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth and collaboration in a dynamic environment.

I am a results-driven Application Support Engineer with 2.5 years of experience at Infosys, specializing in L1 production support and incident management. My expertise in Unix scripting and SQL has facilitated a 20% increase in operational efficiency through task automation. I have a demonstrated ability in root cause analysis, successfully decreasing recurring issues by 15%, while ensuring seamless cross-functional collaboration for over 20 deployments.

In my current role, I provide application production L1 support, managing ServiceNow and HPSM tickets, and resolving over 100 tickets monthly with a 95% satisfaction rate while adhering to ITIL standards. My strong troubleshooting skills, complemented by technical documentation proficiency, enhance system optimization efforts and ensure optimal application performance.

Experience

Work history, roles, and key accomplishments

Current

Application Support Engineer

Current

Infosys

Nov 2022 - Present (2 years 6 months)

Results-driven Application Support Engineer with 2.5 years of experience specializing in L1 production support and incident management. Expertise in Unix scripting and SQL, facilitating a 20% increase in operational efficiency through task automation. Demonstrated ability in root cause analysis, successfully decreasing recurring issues by 15%.

Unix SQL Incident Management Root Cause Analysis Dollar Universe HP Service Manager (HPSM)

Education

Degrees, certifications, and relevant coursework

Government College of Engineering Chandrapur

Bachelor of Engineering, Mechanical Engineering

2018 - 2022

Completed a Bachelor of Engineering in Mechanical, focusing on the principles of mechanical engineering, design, and analysis. Engaged in various projects and practical applications to enhance understanding of mechanical systems.