Open to opportunities

SONA SHARMA

@sonasharma

Message

I’m a Collection & Support Executive focused on debt recovery, compliance, and client contracts.

India

Message

What I'm looking for

I’m looking for a challenging role in a progressive company where I can apply my debt recovery and compliance expertise, strengthen client relationships, and grow a meaningful career while driving business success through measurable results.

I’m a performance driven professional with experience in end-to-end financial recovery, risk management, and customer relations. I’ve led debt recovery efforts, negotiated mutually agreeable payment terms with delinquent customers, and successfully reduced outstanding accounts receivable. I’m comfortable navigating strict compliance regulations while delivering seamless multi-channel support for complex client needs.

In my recent roles, I managed a portfolio of UK customer accounts, resolved complex billing inquiries, and supported contract renewals and sales while meeting KPIs and targets. I also delivered omnichannel customer support through phone, live chat, and email, using problem-solving and consultative selling to upsell relevant services.

Experience

Work history, roles, and key accomplishments

Collection Officer

Bridging Technologies

Aug 2025 - Mar 2026 (7 months)

Led end-to-end debt recovery and negotiated mutually agreeable payment terms with delinquent customers to reduce outstanding accounts receivable while upholding regulatory compliance.

Debt Recovery Collections Negotiation Risk Management Customer Relations Compliance Management Account History Tracking

Relationship Manager

Pozitive Energy

Apr 2024 - Aug 2025 (1 year 4 months)

Managed a portfolio of UK customer accounts, resolving complex billing inquiries and driving contract renewals and sales while ensuring debt recovery and contract compliance.

Client Relationship Management Contract Compliance Debt Recovery Customer Retention

Customer Support Representative

TTEC Customer Solutions Pvt. Ltd.

Mar 2023 - Apr 2024 (1 year 1 month)

Provided omnichannel customer support via phone, live chat, and email, resolving complex issues and using consultative selling to upsell relevant services while consistently meeting KPIs and sales targets.