KHALING Manglianlal

I am a dedicated customer service and collections professional with two years of experience working within U.S. collections and customer-service processes. I consistently handle high-volume inbound and outbound calls, negotiate payment plans, resolve disputes, and record account interactions accurately in CRM systems.

My background includes office administration support for project teams, managing documentation, procurement assistance, scheduling, and payroll support, which gives me a strong foundation in organization and compliance. In my collections role I have maintained FDCPA compliance, met monthly recovery targets, and contributed to team performance through effective conflict resolution and payment negotiation.

I bring excellent verbal and written communication, time management, and problem-solving skills, and I seek to leverage my experience in account management and customer retention to contribute to a dynamic organization focused on process-driven results.