Open to opportunities

Mazhar Alam

@mazharalam

Message

Experienced customer success specialist focused on resolution and relationship retention.

India

Message

What I'm looking for

I seek a customer-focused role where I can resolve complex issues, improve retention, collaborate cross-functionally, and continue developing skills while contributing to KPI-driven success.

I am an experienced customer success specialist with a strong background in customer service, conflict resolution, and account documentation. I consistently meet or exceed KPIs, achieve collection targets, and manage difficult conversations with empathy and professionalism while maintaining accurate records.

My experience spans roles in collections and customer support where I coordinated cross-functional teams, resolved urgent issues to minimize downtime, and prioritized customer satisfaction. I bring strong communication, analytical thinking, and time-management skills, and I am ready to apply these transferable strengths to deliver excellent customer experiences.

Experience

Work history, roles, and key accomplishments

Current

AR Collector

Current

Optum

Apr 2022 - Present (3 years 8 months)

Confirmed payment arrangements, finalized customer payment dates and contact information, and documented discussions in collections database while achieving debt collection targets on deadline.

Collections CRM Documentation Debt Recovery Data Entry Compliance

Back Office Executive

PS Intelegencia

Oct 2020 - Apr 2021 (6 months)

Coordinated with logistics, purchasing, suppliers, and engineering to resolve part availability and shipment issues, tracked correspondences, and provided timely customer support to minimize downtime.

Customer Support Logistics Coordination Documentation CRM Trackings Escalation Management

Senior Advisor

Concentrix

Aug 2015 - Sep 2020 (5 years 1 month)

Delivered customer-centric support across channels, resolved complaints and urgent issues, and consistently aimed to exceed KPIs while supporting customer retention and performance excellence.