Mazhar Alam
@mazharalam
Experienced customer success specialist focused on resolution and relationship retention.
What I'm looking for
I am an experienced customer success specialist with a strong background in customer service, conflict resolution, and account documentation. I consistently meet or exceed KPIs, achieve collection targets, and manage difficult conversations with empathy and professionalism while maintaining accurate records.
My experience spans roles in collections and customer support where I coordinated cross-functional teams, resolved urgent issues to minimize downtime, and prioritized customer satisfaction. I bring strong communication, analytical thinking, and time-management skills, and I am ready to apply these transferable strengths to deliver excellent customer experiences.
Experience
Work history, roles, and key accomplishments
AR Collector
Optum
Apr 2022 - Present (3 years 8 months)
Confirmed payment arrangements, finalized customer payment dates and contact information, and documented discussions in collections database while achieving debt collection targets on deadline.
Back Office Executive
PS Intelegencia
Oct 2020 - Apr 2021 (6 months)
Coordinated with logistics, purchasing, suppliers, and engineering to resolve part availability and shipment issues, tracked correspondences, and provided timely customer support to minimize downtime.
Senior Advisor
Concentrix
Aug 2015 - Sep 2020 (5 years 1 month)
Delivered customer-centric support across channels, resolved complaints and urgent issues, and consistently aimed to exceed KPIs while supporting customer retention and performance excellence.
Education
Degrees, certifications, and relevant coursework
Uttarakhand Open University
Master of Arts, English Literature
2013 - 2015
Completed Master of Arts in English Literature with focus on communication and conflict resolution skills.
Hemwati Nandan Bahuguna Garhwal University
Bachelor of Arts, Economics, English, Geography
2004 - 2007
Completed Bachelor of Arts with majors in Economics, English, and Geography.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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