Vaibhav Balkhande

I'm managing US-based credit card collections cases at First Credit Services, taking customer accounts from first contact through dispute resolution and payment-plan negotiations.

Previously at Tech Mahindra supporting Three UK, I owned end-to-end OFCOM complaint cases and coordinated fraud investigations across internal fraud units, technical teams, and customers. I documented root causes, escalated recurring issues, and managed vulnerable customer situations with empathy and regulatory care.

At BDO India LLP, I processed high-volume financial documentation and partnered with NSDL teams to resolve complex documentation disputes while maintaining audit-ready records.

I'm focused on clear customer communication, compliant documentation, risk assessment, escalation management, and timely resolution of challenging financial cases.