Mayank Bhardwaj

I’m a results-driven Collections and Account Management Expert focused on managing high-volume portfolios and driving recovery performance under strict compliance requirements. I combine strategic negotiation with professional empathy to resolve complex disputes and overcome difficult customer objections.

In my current Account Manager - Collections Expert role, I manage end-to-end inbound and outbound collections for large-scale U.S. credit card accounts. I consistently exceed baseline collection recovery targets—reaching up to 200% of performance quotas during peak financial seasons—and keep real-time, precise CRM documentation for accurate reporting and portfolio audits.

Before that, I supported customers in complex technical and service situations within a high-volume telecom environment. I led daily shift operations, streamlined workflows to improve resolution times, and mentored onboarding associates on service compliance, platform toolsets, and CSAT-focused customer satisfaction practices.

I also built strong foundations as a Senior Customer Success Associate by delivering first-contact resolutions and using proactive engagement to improve NPS, retention, and expansion opportunities through cross-selling and upselling. I’m at my best when I can blend operational discipline, performance analytics, and customer-first problem solving.