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Ronelson Ningthoujam

@ronelsonningthoujam

Message

I resolve complex customer accounts, collections issues, and escalations across high-volume service operations.

India

Message

I've managed high-volume customer accounts and complex recovery conversations at Midland Credit Management (Encore), resolving disputes, negotiating payment solutions, and maintaining FDCPA compliance.

Across portfolios of 100–200+ accounts monthly, I've kept audit-ready records, exceeded collection and resolution targets, and coordinated escalations with internal teams to improve turnaround time.

Previously at Teleperformance CRM Services India, I handled escalated complaints and delivered live chat, email, and phone support in a fast-paced service environment.

I'm now applying my customer service, account resolution, communication, and problem-solving background in a sales representative role at TELUS.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

TELUS

Jun 2026 - Present (3 months)

Handles customer interactions and sales conversations, applying strong communication and problem-solving skills to meet sales targets and maintain customer satisfaction.

Customer Service Sales Communication Skills Problem Solving

Collections & Account Resolution Specialist

Midland Credit Management (Encore)

May 2023 - Jun 2026 (3 years 1 month)

Managed a portfolio of 100-200+ customer accounts monthly, handling end-to-end third-party collections and recovery processes. Consistently exceeded monthly collection and resolution targets while maintaining compliance with FDCPA and internal standards.

Third Party Collections Account Resolution Payment Negotiation Dispute Resolution FDCPA Compliance CRM Systems Data Analysis Reporting Cross functional Coordination

Subject Matter Expert, Customer Service

Teleperformance CRM Services India Pvt. Ltd.

Oct 2014 - Aug 2017 (2 years 10 months)

Managed daily customer service operations and supported team performance across a high-volume service floor. Handled escalated customer complaints and provided multi-channel support via live chat and email.

Customer Service Escalation Management Live Chat Email Support Process Compliance Team Support