Looking for a job

Hardik Thakkar

@hardikthakkar1

Collections professional at Splurge Global Services handling U.S. recovery accounts and negotiating payment arrangements.

India

Message

What I'm looking for

I’m looking to contribute my collections, recovery, and customer service experience to a growth-oriented organization, take on new responsibilities, and continue developing professionally.

At Splurge Global Services, I manage U.S. first-party collection and recovery accounts through customer engagement and follow-up. I discuss outstanding balances, negotiate suitable payment arrangements, and support account resolution while following internal processes and compliance requirements.

Previously, I handled U.S. third-party collections at Epicenter Technologies and supported American Express customer accounts at Firstsource. Across these roles, I’ve worked with customers on account concerns, payment options, and timely resolution.

Experience

Work history, roles, and key accomplishments

Current

Senior Recovery Specialist

Current

Splurge Global Services

Jan 2021 - Present (5 years 10 months)

Manage U.S. first-party collection and recovery accounts through customer engagement and follow-up. Discuss outstanding balances, negotiate payment arrangements, and support account resolution while maintaining professional customer relationships.

Client Communication Negotiation Payment Arrangement Account Follow up Compliance

Senior Customer Service Representative

Epicenter Technologies

Jan 2018 - Jan 2021 (3 years)

Handled U.S. third-party collection accounts, including inbound and outbound customer calls. Discussed account status, negotiated payment arrangements, and supported resolution of overdue balances.

Customer Service Collections Negotiation Account Resolution Documentation

American Express Process

Firstsource

Jan 2015 - Jan 2018 (3 years)

Supported American Express customer accounts and assisted with payment-related queries. Worked with customers to address account concerns and provide timely service support.

Customer Service Payment Processing Account Support

U.S. Third-Party Collections

FCS

Jan 2013 - Jan 2015 (2 years)

Conducted account follow-ups and discussed settlement or payment options with customers. Worked within company procedures and supported account resolution.

Collections Account Follow up Negotiation Compliance

U.S. First-Party Collections

Tech Mahindra

Jan 2011 - Jan 2013 (2 years)

Handled first-party collection accounts and contacted customers regarding outstanding balances. Provided customer support and worked toward timely account resolution.

Collections Customer Service Account Resolution