skr qureshi

I’m a goal-oriented debt recovery and client-relations professional with proven experience managing inbound and outbound calls to negotiate payment arrangements. I resolve customer inquiries, disputes, and disagreements through professional, calm communication while staying compliant.

In my most recent CSA role at TELEPERFORMANCE, I collected on delinquent accounts to reduce overdue balances and documented account activity accurately in CRM software to ensure transparency. I also managed negotiations that support mutually beneficial solutions for customers and the business.

Before that, I worked as a Senior Production Leader at Astra Business Services, supporting fast-paced loan processes and later moving into QA based on client requirements. I trained for required job roles, adapted quickly to new situations, and previously served as a Case Manager handling inbound calls, retrieving information from a database, and maintaining an AHT of less than one minute.