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Robin Senar

@robinsenar

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I’m a customer service and credit support specialist with 10+ years in US/UK BPO collections and support.

India

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What I'm looking for

I’m seeking an immediate full-time remote role in US/UK financial customer support—collections and credit/debt support—using FDCPA-compliant, customer-first communication and CRM/dialer workflows in a fast-paced, target-driven environment.

I’m a customer service and credit support professional with 10+ years in BPO operations supporting US and UK financial processes. My work focuses on debt management, collections, and payment coordination, with a consistent emphasis on building trust and resolving account issues.

I bring strong experience handling both outbound and inbound calling, qualifying leads, and supporting sales pipelines through lead generation and appointment setting. I’m comfortable working in fast-paced, target-driven remote environments while keeping CRM records accurate and customer interactions well tracked.

In collections roles, I lead customer repayment discussions and negotiate payment arrangements while staying compliant with regulations such as FDCPA. I’m known for customer-first communication, dispute and billing issue resolution, and accurate, compliance-driven follow-ups that protect both customer relationships and operational outcomes.

Experience

Work history, roles, and key accomplishments

Debt Collection Specialist

Vsynergize / AT&T

Handled telecom collections, billing inquiries, and payment arrangements in accordance with FDCPA guidelines. Resolved customer billing concerns while maintaining compliance with federal collections regulations.

Billing Payment Arrangement FDCPA Compliance

B2B Lead Generation Specialist

Self-Employed

Managed outbound calling campaigns for international clients to generate qualified leads and appointments. Coordinated appointment setting and follow-up communication through hand-off to sales teams.

Outbound Calling Lead Generation Appointment Setting Campaign Management Lead Management

Sales Consultant

2XConnect

Handled international outbound sales calls for US/UK clients, qualifying leads and converting prospects. Maintained CRM records and built customer rapport to support long-term retention.

Outbound Calling Lead Qualification Lead Conversion CRM Customer Retention

Collections Representative

Capita

Conducted customer repayment discussions and account clarification calls under UK compliance standards. Negotiated payment arrangements using a customer-first, compliant approach to debt recovery.

Collections Payment Arrangement Compliance Customer Service

Collections Executive

Bay Area Credit Services

Managed account follow-ups and repayment coordination for a portfolio of customer accounts. Resolved customer disputes and billing questions while providing support throughout the collections process.

Customer Support Dispute Resolution Billing