Somtochukwu Lynda Muoneme

I’m a Detail-oriented Patient Service Representative & Customer Support Specialist with 3+ years of experience supporting patients and customers across healthcare and remote service environments. I’m known for accuracy, professionalism, and workflow efficiency while handling high-volume phone, email, and chat interactions.

In my current role at BrightPath Healthcare, I provide patient support for appointments, billing enquiries, account management, and portal navigation assistance. I resolve benefit, claims, insurance, and service-related inquiries, document interactions in CRM while maintaining strict HIPAA compliance and confidentiality, and collaborate with remote healthcare teams to escalate complex issues for timely resolution.

Previously, at Kinque Enterprises LLC, I managed 150+ daily customer interactions, processed payments, cancellations, refunds, and account updates, and maintained accurate CRM documentation with timely follow-ups. I also strengthened customer satisfaction at Superb Nigeria Limited by handling orders and delivery tracking, processing returns and payment corrections, and resolving complaints while supporting internal coordination.