Open to opportunities

Precious Nnebue

@preciousnnebue

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virtual assistant/ Customer support specialist delivering empathetic, high-volume phone, chat, and email service.

Nigeria

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What I'm looking for

I seek remote or hybrid roles in customer support or virtual assistance where I can deliver empathetic, high-volume support, streamline admin processes, and grow within a collaborative, client-focused team.

I am a customer support specialist with proven experience providing phone, chat, and email support for global clients, focused on delivering empathetic, solution-focused service. I consistently handle high-volume inquiries with professionalism while improving client experience through timely follow-ups.

My background includes virtual administrative and medical assistant roles where I scheduled appointments, managed patient queries, and maintained accurate CRM and clinic records while ensuring confidentiality and data security. I am proficient with Google Workspace, Microsoft Office, CRM tools, and remote collaboration platforms like Microsoft Teams.

I have supported SaaS and healthcare-related operations remotely and in hybrid settings, performing tasks such as appointment scheduling, telehealth patient coordination, bulk messaging, lead generation, and recruitment activities. I bring strong time-management, attention to detail, and the ability to streamline operations through clear communication.

I am passionate about creating seamless customer experiences and helping organizations build stronger client relationships through reliable support, efficient administrative processes, and a commitment to confidentiality and quality service.

Experience

Work history, roles, and key accomplishments

Customer Support & Ticketing

ModSquad - Follett Higher Education

Nov 2025 - Jan 2026 (2 months)

Provided customer support via phone, chats, and email while tracking orders using OMS, SODA, and Accelerator. Wrapped up public and internal tickets using macros and coordinated with Slack and Microsoft Outlook.

Customer Support SoDA Accelerator Ticket Resolution Slack Outlook

Customer Support Call Agent

Consumer Opportunities – USA

Jan 2024 - Jan 2026 (2 years)

Handled high-volume inbound and outbound calls with professionalism and empathy, scheduling property-related appointments and maintaining accurate call logs. Improved client experience through timely follow-ups and communication.

Inbound Calls Outbound Calling Appointment Scheduling CRM Tools Client Communication Google Workspace Remote Collaboration

Virtual Medical Assistant

St. Georges Specialist Clinic

Oct 2021 - Dec 2025 (4 years 2 months)

Collected and verified patients’ personal and medical information during intake, tracked and followed up on laboratory and diagnostic test results, and handled sensitive health information with discretion. Scheduled telehealth appointments via email messaging and calls, maintained confidential electronic records, and supported recruitment/HR and general administrative duties.

Patient Intake Confidentiality Google Workspace Microsoft Office CRM Tools

Customer Support Specialist

Consumer Opportunities

Jan 2024 - Aug 2025 (1 year 7 months)

Handled high-volume inbound and outbound calls, scheduled property-related appointments, and improved client experience through timely follow-ups and accurate call logging.

Outbound Calling Scheduling CRM Google Workspace Microsoft Teams Remote Customer Support