Chisom Okonkwo

I’m a customer support professional with over three years of experience helping customers in healthcare and business environments. In my roles, I’ve supported inquiries across phone, email, and in-person channels, coordinated appointment scheduling and follow-ups, resolved concerns with empathy and professionalism, and maintained accurate service documentation while working with clinical and administrative teams.

In a SaaS-focused customer support position, I became proficient in a newly introduced platform—handling onboarding, account navigation, issue investigation, and clear step-by-step guidance. I also delivered product training to internal teams and clients, helped troubleshoot escalated issues with cross-functional partners, and strengthened my remote support toolkit through hands-on practice with modern customer support tools and metrics like CSAT, FRT, and SLA management.