Open to opportunities

Jael Onwuzirike

@jaelonwuzirike

Customer service and sales support professional delivering HIPAA-compliant resolutions and high-conversion patient enrollment.

Nigeria

Message

What I'm looking for

I’m looking for a customer-focused role where I can combine HIPAA-compliant support, CRM accuracy, and issue resolution with sales/enrollment outcomes—especially in fast-paced teams that value KPIs, coaching, and continuous improvement.

I’m a Customer Service and Sales Support professional with 3+ years of experience in remote and call-center environments, handling high call volumes while keeping quality and privacy at the center of every interaction. I manage inbound and outbound calls, resolve issues efficiently, document accurately in CRM systems, and support sales across phone, chat, and email.

In my roles, I’ve verified insurance benefits, coverage, and prior authorizations to help patients access prescribed medications, educated customers on copay savings and assistance options, and completed 90% of warm transfers and escalations to the right departments. I’ve also driven strong enrollment outcomes using NICE CXone (80–100+ calls daily, 95%+ first-pass accuracy) and maintained 99% accuracy in CRM and delivery records, earning recognition as “Most Coachable Employee” and “Most Outstanding Employee.”

Experience

Work history, roles, and key accomplishments

Customer Service Representative

NovoCare

Feb 2025 - Mar 2026 (1 year 1 month)

Handled 40–60+ inbound calls per day for medication access support, verifying insurance benefits, coverage, and prior authorizations. Documented interactions in CRM while ensuring HIPAA compliance and conducted 90% of warm transfers/escalations to reimbursement, case management, and pharmacy services.

Insurance Verification Prior Authorizations HIPAA compliance Escalation Management Call Center Operations Healthcare Billing

Sales Support Representative

eHealth

Dec 2022 - Dec 2024 (2 years)

Managed 80–100+ inbound and outbound calls daily for plan enrollment using NICE CXone. Processed applications with 95%+ first-pass accuracy, completed 40–60 weekly beneficiary updates, and verified eligibility/documentation to minimize enrollment errors while documenting in CRM.

NICE CXOne Outbound Calling Eligibility Verification HIPAA compliance Customer Onboarding

Customer Service Representative

Elim Fountain Table Water

Feb 2022 - Oct 2022 (8 months)

Handled 40–60 customer calls daily for orders, deliveries, and product inquiries, and responded to 80+ weekly inquiries via phone and email. Maintained 99% accuracy in CRM and delivery records and coordinated with delivery/logistics teams to support on-time service for 95% of orders.

Customer Support Inbound Calls Email Support CRM Multitasking Documentation Customer Service Operations