Victoria Daniels

I’m an organized and compassionate Customer Virtual Assistant & administrative professional with hands-on medical office support experience. I focus on patient coordination and virtual assistance, delivering reliable, empathetic service in fast-paced environments.

In my remote customer support role at NAOWA Hospital, I managed 60+ inbound and outbound calls daily across different time zones. I handled multi-channel communication (phone, chat, and email), achieved 95%+ customer satisfaction, and resolved 90% of issues on first contact.

I also strengthen outcomes through persuasive communication, increasing adherence to recommended actions by 30%. I document every interaction accurately in CRM systems to protect data integrity and ensure seamless follow-up, while maintaining calm professionalism under pressure.

Before that, I served as a Customer Care (Receptionist) in a hospital setting, acting as the first point of contact for patients, doctors, and visitors. I managed scheduling and documentation while maintaining confidentiality, and I volunteered supporting patient intake and coordination, with strict attention to hospital procedures.