Jessica Ekeigbo

I am a detail-oriented and empathetic customer service professional with over a year of experience in fast-paced healthcare settings, supporting providers and members with benefit-related inquiries and coordination. I consistently adhered to HIPAA privacy and confidentiality regulations while achieving individual KPIs and maintaining accurate records using proprietary digital systems.

I act as a reliable liaison between patients and cross-functional clinical teams, leveraging strong active listening, probing, and Microsoft Office proficiency to resolve issues efficiently. I am eager to apply my healthcare experience to deliver exceptional member and provider support in a Customer Service Representative role.