Sohail Raheem
@sohailraheem
Dedicated IT professional with Google Workspace expertise
What I'm looking for
I am a self-motivated and trusted individual with experience in the IT industry, currently working as a Google Workspace Collab Shard Administrator at Cognizant Technology Solutions Corp. My background includes working with cloud operations on Azure, technical support, and HVAC engineering.
Throughout my career, I have demonstrated my ability to troubleshoot and resolve complex technical issues, provide excellent customer service, and work effectively in fast-paced environments. I hold a Level 3 certification for handling bug-related cases and have collaborated with Google engineers to resolve complex queries.
I am committed to delivering high-quality solutions and contributing to the improvement of services through collaboration with engineers. I am a quick learner, fluent in multiple languages, and possess excellent team player and time management skills.
Experience
Work history, roles, and key accomplishments
Service Engineer
Mindtree
Jan 2022 - Present (3 years 5 months)
Handles cloud operations on Azure, focusing on IaaS and PaaS services. Troubleshoots application delivery issues, builds migration solutions, and develops CI/CD pipelines.
Google Workspace Collab Shard Administrator
Cognizant Technology Solutions Corp
Nov 2023 - Present (1 year 7 months)
Oversees Google Workspace Collab shard management, resolving core issues related to Drive and Calendar. Manages escalated issues for premium customers and collaborates with Google's EGS team to enhance service quality.
Technical Support Associate
Tech Mahindra
Nov 2020 - Jan 2022 (1 year 2 months)
Provided technical assistance for LAN/WAN and email issues, managed service trouble tickets, and analyzed company processes to improve production rates and reduce costs.
HVAC Engineer
GI OIL & GAS Ltd
Jan 2020 - Dec 2020 (11 months)
Delivered technical support and training, conducted building evaluations, and provided oversight for operational improvements in HVAC systems.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University
Bachelor of Technology, Automobile Engineering
2014 - 2018
Completed a Bachelor of Technology in Automobile Engineering, focusing on the principles of automotive design, manufacturing processes, and vehicle dynamics.
Board of Intermediate Education
Intermediate
Completed intermediate education, which provided foundational knowledge in various subjects.
Board of Secondary Education
S.S.C
Completed secondary education, laying the groundwork for further academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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