Open to opportunities

Sohail Raheem

@sohailraheem

Message

Dedicated IT professional with Google Workspace expertise

India

Message

What I'm looking for

Seeking a challenging position in a reputable company where I can utilize my skills and experience to deliver high-quality solutions and contribute to the growth of the organization.

I am a self-motivated and trusted individual with experience in the IT industry, currently working as a Google Workspace Collab Shard Administrator at Cognizant Technology Solutions Corp. My background includes working with cloud operations on Azure, technical support, and HVAC engineering.

Throughout my career, I have demonstrated my ability to troubleshoot and resolve complex technical issues, provide excellent customer service, and work effectively in fast-paced environments. I hold a Level 3 certification for handling bug-related cases and have collaborated with Google engineers to resolve complex queries.

I am committed to delivering high-quality solutions and contributing to the improvement of services through collaboration with engineers. I am a quick learner, fluent in multiple languages, and possess excellent team player and time management skills.

Experience

Work history, roles, and key accomplishments

Current

Service Engineer

Current

Mindtree

Jan 2022 - Present (3 years 5 months)

Handles cloud operations on Azure, focusing on IaaS and PaaS services. Troubleshoots application delivery issues, builds migration solutions, and develops CI/CD pipelines.

Azure IaaS PaaS DevOps CI CD Networking Automation Troubleshooting Cloud Operations

Current

Google Workspace Collab Shard Administrator

Current

Cognizant Technology Solutions Corp

Nov 2023 - Present (1 year 7 months)

Oversees Google Workspace Collab shard management, resolving core issues related to Drive and Calendar. Manages escalated issues for premium customers and collaborates with Google's EGS team to enhance service quality.

Google Workspace Customer Service Root Cause Analysis Escalation Management Technical Troubleshooting Collaboration Communication Skills

Technical Support Associate

Tech Mahindra

Nov 2020 - Jan 2022 (1 year 2 months)

Provided technical assistance for LAN/WAN and email issues, managed service trouble tickets, and analyzed company processes to improve production rates and reduce costs.

Technical Support LANs & WANs Customer Service Troubleshooting Process Improvement Network Management Documentation Communication Skills

HVAC Engineer

GI OIL & GAS Ltd

Jan 2020 - Dec 2020 (11 months)

Delivered technical support and training, conducted building evaluations, and provided oversight for operational improvements in HVAC systems.

Technical Support Quality Control Troubleshooting Training Operations

Education

Degrees, certifications, and relevant coursework

Jawaharlal Nehru Technological University

Bachelor of Technology, Automobile Engineering

2014 - 2018

Completed a Bachelor of Technology in Automobile Engineering, focusing on the principles of automotive design, manufacturing processes, and vehicle dynamics.