Open to opportunities

Divya R

@divyar

Message

Skilled System Administrator with expertise in IT operations and support.

India

Message

What I'm looking for

I am looking for a dynamic role that challenges my skills and fosters growth.

I am a dedicated System Administrator with a proven track record in IT operations, infrastructure management, and client support. My experience spans across various IT environments, where I have successfully implemented solutions that drive business growth and enhance organizational efficiency. I thrive in challenging situations and am adept at troubleshooting complex issues, ensuring seamless operations for users and teams.

Currently, I work at Lenskart.com, where I manage Google Workspace, oversee network configurations, and provide technical support across multiple platforms. My previous roles at Bell Tele Services and Amazon.com have equipped me with a diverse skill set, including system administration, software deployment, and team management. I am passionate about leveraging technology to improve processes and deliver exceptional service.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Lenskart.com

Jan 2023 - Present (2 years 6 months)

Currently working as a System Administrator, managing Google Workspace G-Suite, troubleshooting email issues, and deploying new security policies. Responsible for video conference setup devices and managing the Freshdesk ticketing tool, including task assignment and daily reporting.

Google Workspace G Suite Freshdesk Windows Ubuntu Technical Support

IT Support Assistance

Amazon.com

Nov 2020 - Jun 2021 (7 months)

Provided IT Support Assistance, including installation and troubleshooting of Windows operating systems and servers. Managed software and hardware issues, and delivered technical and software training to company clients.

Windows OS Windows Server Technical Support Customer Service System Administration Change Management

Network Support Engineer

Bell Tele Services India Pvt. Ltd.

Jun 2016 - Sep 2018 (2 years 3 months)

Worked as a Network Support Engineer, focusing on network-related issues and support. Gained experience in maintaining network infrastructure and providing technical assistance.

Network Engineering Troubleshooting Technical assistance