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Mihir Desai

@adminmihir

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Innovative IT professional with extensive helpdesk administration experience.

India

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What I'm looking for

I am seeking a challenging role in a dynamic organization that values innovation and offers opportunities for professional growth.

I am an innovative IT professional with over 15 years of experience in helpdesk administration and IT infrastructure management. My journey has equipped me with a robust skill set in managing complex IT environments, conducting audits, and providing exceptional technical support to clients. I have successfully led teams, coordinated with senior management, and ensured seamless operations across various platforms.

Throughout my career, I have been involved in significant projects, including ISO audits and infrastructure expansions. My expertise spans across multiple operating systems, virtualization technologies, and network management solutions. I thrive in challenging environments where I can leverage my knowledge to enhance organizational growth and improve service delivery.

Experience

Work history, roles, and key accomplishments

Current

IT Global Administrator

Current

Boku

Apr 2022 - Dec 2024 (2 years 8 months)

Managed IT onboarding and offboarding for global employees, participated in audits, and handled asset tracking. Oversaw network devices and ensured optimal performance of IT infrastructure.

IT Audit Google Workspace Jira Fortinet SaaS Applications

Technical Support Engineer

Webuy

Apr 2021 - Apr 2022 (1 year)

Provided technical support through various channels, ensuring timely handling of tickets. Diagnosed hardware and software issues, documented procedures, and maintained quality standards for IT services.

Technical Support Microsoft Windows Active Directory AWS Google Cloud Troubleshooting Documentation Quality Ticketing Systems Training

System Administrator

Interactive Brokers

Jun 2016 - Oct 2020 (4 years 4 months)

Oversaw Avaya PBX and VMware Horizon administration, managed facility operations, and coordinated vendor management. Conducted yearly audits of hardware and managed biometric attendance systems.

Avaya VMWare Vendor Management

Deputy Team Leader IT Sysadmin

Conversion Digital

Jul 2007 - Mar 2016 (8 years 8 months)

Managed IT infrastructure, providing technical support to clients through various channels. Coordinated with senior managers and supervised junior team members. Expert in virtualization, server management, and troubleshooting across multiple operating systems.

Windows Linux AWS Active Directory Firewalls Remote Management

Education

Degrees, certifications, and relevant coursework

Yashwantrao Chauhan Maharashtra Open University

Diploma, Computer Hardware Maintenance and Networking Technologies

2006 - 2007

Grade: 63%

Activities and societies: Participated in industrial training and worked with MTNL ADSL broadband services as a customer support executive.

Completed a Diploma in Computer Hardware Maintenance and Networking Technologies with first class honors. The program included practical training at Kohinoor Technical Institute with MCSE certified instructors, leading to strong placements and skills in hardware and networking.