Deva reddy

Utilized Google Workspace to establish organizations, groups, and manage user assignments, implementing security protocols like two-factor authentication and security monitoring alerts. Provided L3 support, identified root causes of incidents, and coached L1 and L2 teams on technical and behavioral skills.

Administered Google Workspace for various organizational plans, including creating organizations, groups, and applying policies. Troubleshot Google Workspace issues, configured SSO and SAML for third-party applications, and deployed security policies.

Administered Google Workspace, including creating organizations, groups, and managing user policies, and configured Office 365 and printers. Addressed user tickets related to hardware, AWS, and Google Workspace, and managed employee onboarding/offboarding.

Installed and maintained the company's computer systems and network, performing troubleshooting and repairs as needed. Assisted office staff with computer application questions, conducted technology training for new staff, and managed employee onboarding/offboarding activities.

Provided technical assistance to customers on inbound telephone tech support calls, utilizing remote access for troubleshooting. Managed desktops and laptops, ensuring proper communication through the LAN, and performed all software installations, system configurations, and OS troubleshooting.

Grade: 61%

Completed a Bachelor of Technology in Electronics and Communication Engineering. Achieved an aggregate of 61% during the course of study.

Grade: 68%

Studied Mathematics, Physics, and Chemistry at the intermediate level. Achieved an aggregate of 68% in these subjects.

Grade: 66%

Completed Secondary School Certificate (SSC) education. Achieved an aggregate of 66% in the examinations.