At Rackspace Technology, I support Azure, private cloud, and hybrid environments for enterprise clients running Windows and Linux. I manage HA/DR frameworks across Windows Server Failover Clustering, Hyper-V, VMware, and Azure Site Recovery, achieving 99.99% uptime for mission-critical production workloads.
I troubleshoot complex Windows Server, Hyper-V, and clustering escalations, then perform root cause analysis and post-incident reviews to address recurring defects. I also support Linux systems and coordinate with Microsoft, OEMs, and specialist teams on difficult infrastructure issues.
At Convergys India Services Pvt. Ltd., I supported enterprise storage and high-availability technologies. I resolved cluster and storage incidents, supported Hyper-V operations and disaster recovery, and diagnosed backup and restore issues.
I also authored runbooks and technical documentation and trained and mentored support colleagues. On a project for the dairy industry, I developed an AI-driven order management system using Google Sheets and Google Apps Script to automate workflows from order intake to fulfillment.
