Harshitha C

I am a System Engineer with 4.5 years of experience focused on Google Workspace, cloud support, and quality assurance. I combine hands-on technical troubleshooting with a drive to standardize processes and improve customer outcomes.

As a QA and team lead, I managed and mentored large, distributed teams to align operational goals with business objectives, achieving a 20% improvement in customer satisfaction. I also led initiatives that reduced operational costs by up to 25% through automation and process redesign.

My technical expertise spans Google Workspace administration, DNS and email systems (SPF, DKIM, DMARC), mail migration (POP/IMAP), SMTP relay, Google Vault, and ticketing platforms like Vector and Salesforce. I apply root-cause analysis and data-driven insights to improve first-contact resolution and streamline case handling.

I am passionate about cloud technologies and Google Workspace and seek roles where I can lead teams, drive continuous improvement, and deliver measurable operational and customer-impact outcomes through pragmatic engineering and cross-functional collaboration.