Open to opportunities

Sofiat Salaudeen

@sofiatsalaudeen

Message

Client-focused customer service and communications specialist with proven retention results.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role in customer service/client relations where I can use empathy-driven communication, analytics, and CRM skills to improve satisfaction and retention.

I am a client-focused professional with 4+ years of experience in customer engagement, retention, and multi-channel communications. I simplify complex information for diverse audiences, manage high-volume communications across time zones, and consistently improve satisfaction metrics and long-term client retention.

My achievements include improving email open rates by 18%, driving 20% monthly sales growth through targeted outreach, and achieving 100% internal app adoption within two weeks. I bring CRM experience (HubSpot), analytics skills (Google Analytics/GA4), and a remote-first work ethic, ready to apply these strengths to a specialty life insurance customer service role.

Experience

Work history, roles, and key accomplishments

Current

Brand & Customer Engagement Lead

Current

Wivarr

Jun 2025 - Present (9 months)

Served as primary client-facing contact, increased monthly sales by 20% through targeted outreach and implemented communication templates and a response calendar to ensure timely, on-brand replies.

Customer Engagement Client Relations Templates CRM Outreach Sales Enablement Multichannel Support Relationship Building

Current

Digital Marketing Specialist

Current

Irvin Global

Jul 2024 - Present (1 year 8 months)

Managed multi-channel client communications and led an internal app launch achieving 100% branch adoption in two weeks; improved email open rates by 18% and grew newsletter readership by 2,000+ subscribers.

Email Marketing Copywriting Client Communication A B Testing

Current

Freelance Client Communications Specialist

Current

Freelance

Jan 2022 - Present (4 years 2 months)

Delivered remote client communications and onboarding UX materials that improved user retention by 15% and managed newsletter campaigns that increased audience interaction by up to 60%.

Onboarding UX Copy Remote Collaboration Content Strategy