Open to opportunities

Tori Ewoma

@toriewoma

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Customer support specialist.

Nigeria

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What I'm looking for

I’m seeking a marketing or communications role where I can lead content and digital strategy, drive measurable growth, and collaborate in a creative, data-informed team.

Customer-focused professional with experience driving client retention, onboarding, and customer engagement, across healthcare, travel, insurance, and creative industries.
Proven ability to build strong client relationships, improve customer satisfaction, and support product adoption through proactive communication, issue resolution, and basic troubleshooting.
Skilled in managing the customer lifecycle, reducing churn, and collaborating with cross-functional teams to resolve user challenges and improve overall product experience.

Experience

Work history, roles, and key accomplishments

Client Support & Recruitment Coordinator

Globe Life American Income Division: CV Organization

Jan 2024 - Dec 2025 (1 year 11 months)

Supported customer service and recruitment operations by coordinating candidate outreach, scheduling, and follow-ups, improving response times and reducing hiring pipeline drop-off. Managed high-volume messaging on Heymarket and resolved escalations through cross-functional collaboration.

Recruitment coordination Heymarket CRM Scheduling Escalation Management Cross Functional Collaboration

Virtual Assistant / Hiring Partner

Globe Life American Income Division

Jan 2024 - Jan 2025 (1 year)

Provided customer support, candidate outreach and recruitment coordination for the U.S. division, improving lead conversion by 25% and streamlining onboarding and reporting processes.

Recruitment coordination CRM Tools Outbound Calling Google Sheets Heymarket Customer Support

Creative Solutions Associate

That Good Media

Jan 2023 - Jan 2024 (1 year)

Managed social media strategy and campaign proposals, increasing engagement by 45% and boosting Design by Daisy’s reach and inquiries by 30% through targeted content and visual improvements.

Content Strategy Social Media Management Proposal Development PR Copywriting Community Management

Customer Support Specialist

Light Height Global Services

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered multi-channel customer support, maintaining a 95% customer satisfaction rating and reducing repeat contacts through structured troubleshooting and empathetic de-escalation. Streamlined onboarding and documentation in CRM, improving product adoption and securing new client contracts.

Customer Support CRM Escalation Management Troubleshooting Onboarding Workflow Optimization Multichannel Support

Client Relations Specialist

Light Height Global Services

Jan 2021 - Jan 2023 (2 years)

Delivered multi-channel customer support achieving a 95% satisfaction rating, maintained CRM documentation, and initiated partnership proposals that secured new contracts.

Customer Support CRM Client Relationship Management Proposal Development Reporting

Education

Degrees, certifications, and relevant coursework

Delta State University

Bachelor of Education, Education / Communications

Completed a Bachelor of Education with focus on client relationship management and communications skills applicable to marketing and customer support roles.