Open to opportunities

Charles ashipu

@charlesashipu

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Dynamic Sales & Customer Service Specialist with 6+ years of experience.

Nigeria

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What I'm looking for

I am looking for roles that emphasize global customer engagement and cross-border collaboration.

I am a dynamic and performance-focused Sales & Customer Service Specialist with over 6 years of experience supporting both local and U.S.-based organizations in B2B and B2C environments. My expertise lies in utilizing leading CRM systems such as Salesforce, HubSpot, and Zendesk to manage customer lifecycles, close high-value deals, and resolve escalations while delivering exceptional service.

Throughout my career, I have demonstrated strong communication skills and a proven track record of increasing customer retention, sales growth, and satisfaction scores. I am currently seeking remote and international roles where global customer engagement and cross-border collaboration are key. My experience includes delivering high-quality support to U.S.-based Medicare and P&C insurance clients, achieving significant sales growth, and building lasting B2B relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Insurance Specialist

Current

Redcouch Limited

Sep 2024 - Present (9 months)

Delivered high-quality support to U.S.-based Medicare and P&C insurance clients, managing service tickets and claims processing using Salesforce and Zendesk. Scheduled Medicare consultations, ensured regulatory compliance, and leveraged HubSpot for CRM updates and post-service communications.

Salesforce Zendesk HubSpot Regulatory Compliance Customer Support

Customer Service Associate

Jumia Nigeria

Apr 2024 - Oct 2024 (6 months)

Provided multilingual customer support via live chat, email, and social platforms, effectively resolving customer issues. Collaborated with logistics and operations teams to enhance service excellence and significantly improved response times and CSAT scores.

Live Chat Email Support Social Media Management CSAT Logistics Coordination

Sales Representative & Relationship Officer

Dangote Cement

Sep 2018 - Mar 2024 (5 years 6 months)

Achieved 70% sales growth by developing a CRM-driven customer acquisition pipeline and built lasting B2B relationships with enterprise clients across Nigeria. Delivered product demos, remote onboarding sessions, and led regional sales campaigns, while also introducing a digital order system that improved client satisfaction and operational efficiency.

Sales Growth CRM B2B Sales Client Relationship Management Product Demos Campaigns

Education

Degrees, certifications, and relevant coursework

Cross River University of Technology

Bachelor of Engineering, Civil Engineering

Completed a Bachelor of Engineering degree with a focus on Civil Engineering. Gained foundational knowledge and practical skills in civil engineering principles.