Sofia Parent

I am a committed customer support agent currently working with Security First Insurance Company, where I utilize my skills in live chat and email communication to assist agents and customers effectively. My experience includes quoting policies, determining eligibility, and providing support for claims, all while ensuring the best interests of the company and its clients. I have also taken on a lead role in developing training materials, showcasing my leadership abilities and dedication to continuous improvement.

Prior to my current role, I served in the US Navy, where I honed my skills in teamwork, discipline, and attention to detail. My military background has instilled in me a strong sense of responsibility and the ability to perform under pressure. Additionally, I have experience as a Sales Manager, where I developed my customer service and organizational skills, ensuring a positive experience for all customers.