BSBrea Selver
@breaselver
Customer-oriented professional with over 10 years of experience.
United StatesWhat I'm looking for
With over a decade of experience in customer service and account management, I am a dedicated professional committed to delivering exceptional service. My journey has equipped me with strong communication skills, effective time management, and the ability to multitask in fast-paced environments. I take pride in my proven track record of resolving issues and building lasting relationships with clients.
Currently, I serve as a Licensed Insurance Agent, where I assist clients in identifying their insurance needs and recommend suitable policies. My previous roles, including Senior Resolution Manager and Account Manager, have honed my skills in managing client relationships and ensuring compliance with industry standards. I am passionate about helping clients navigate their options and providing personalized service that meets their unique needs.
Experience
Work history, roles, and key accomplishments
Senior Resolution Manager
Choice Homes
Aug 2022 - Aug 2024 (2 years)
Investigated and executed appeal strategies for insurance claim resolutions. Supported case ownership and communicated claim statuses to stakeholders.
Auditor
Colonial Van Lines
Jul 2022 - Aug 2024 (2 years 1 month)
Audited and processed settlements for contractors and customers. Maintained accurate records and coordinated across departments.
Account Manager
International Van Lines
May 2020 - Jul 2022 (2 years 2 months)
Identified client needs and resolved escalated service issues. Negotiated service contracts while balancing client satisfaction and costs.
Customer Service Representative
Life Extension
Oct 2017 - May 2020 (2 years 7 months)
Managed inquiries and complaints across various communication channels. Processed orders, refunds, and account updates.
Manager
Dunkin' Donuts
Feb 2014 - Oct 2016 (2 years 8 months)
Directed staff scheduling and team development. Resolved guest concerns while ensuring excellent service delivery.
Customer Service / Front Desk Lead
Winn-Dixie
Sep 2010 - Feb 2015 (4 years 5 months)
Delivered prompt and accurate service at the front end. Resolved customer issues and managed service desk operations.
Education
Degrees, certifications, and relevant coursework
Broward College
Associate Degree, Computer Science
Pursuing an Associate Degree in Computer Science, building foundational knowledge in programming and computer systems. Expected to complete the program in May 2026.
Eagle Academy Charter School
High School Diploma, General Studies
Completed high school education and earned a diploma in June 2010. Developed foundational academic skills across various subjects.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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