Shannah Ford
@shannahford
Dependable customer service professional skilled in inbound support.
United StatesWhat I'm looking for
I am a detail-oriented customer service professional with coursework in psychology and general studies, experienced in high-volume inbound call handling, accurate documentation, and technology-based systems. I consistently communicate clearly over the phone, manage sensitive information with confidentiality, and follow structured procedures to resolve customer concerns efficiently.
I have hands-on experience in customer-facing roles where I processed transactions, tracked records, and maintained compliance while demonstrating reliability and professionalism. I seek a remote insurance support or call center role where I can apply my de-escalation, data-entry, and multitasking strengths to support policy inquiries, claims assistance, and customer account needs.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
El Canelo
Jan 2023 - Present (3 years 1 month)
Handle frequent customer interactions, process payments and orders with accuracy, and resolve customer concerns while following company procedures and maintaining documentation.
Customer Support Associate
WheelzUp
May 2025 - Sep 2025 (4 months)
Assisted customers with service inquiries and policy explanations, processed transactions using computer systems, and maintained safety, compliance, and accurate record-keeping.
Managed customer flow, handled guest concerns professionally, coordinated with team members to ensure smooth operations, and maintained organization in customer-facing areas.
Education
Degrees, certifications, and relevant coursework
FUFrostburg State University
College Coursework, Psychology & General Studies
2024 - 2025
Completed college coursework in psychology and general studies with emphasis on communication, behavior, and problem solving.
Allegany High School
High School Diploma, General Studies
2019 - 2022
High School Diploma in general studies completed with coursework across standard secondary education subjects.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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