Open to opportunities

Keyaree Arnold

@keyareearnold

Message

Highly skilled customer representative with a record of satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with extensive experience in providing exceptional service and support. Currently, I work at Liberty Mutual Insurance, where I handle customer inquiries, process payments, and provide policy information. My commitment to customer satisfaction is evident in my ability to meet and exceed performance goals, ensuring that every interaction is handled with professionalism and care.

Previously, I served as a Help Desk Representative at Midflorida Credit Union, where I was recognized for my ability to improve member financial well-being through timely assistance and product offerings. My sales achievements, including being a top performer for seven consecutive months, demonstrate my ability to connect with customers and address their needs effectively. My diverse background also includes roles in security and sales, where I honed my multitasking and problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Licensed Insurance CSR

Current

Liberty Mutual Insurance Co.

Apr 2023 - Present (2 years 3 months)

Managed inbound and outbound calls, addressing customer inquiries, processing payments, and providing policy information. Applied strong organizational and problem-solving skills to handle routine and non-routine tasks while maintaining high standards of work quality and adherence.

Customer Service Payment Processing Problem Solving Organizational Skills Insurance Knowledge Communication Reliability

Help Desk Representative

Midflorida Credit Union

Oct 2021 - Present (3 years 9 months)

Provided excellent customer service by responding to phone and email inquiries promptly and accurately. Identified and escalated urgent situations, consistently achieving top sales for credit cards and home loan inquiries for seven consecutive months.

Customer Service Email Communication Financial Products Sales Problem Solving Credit Cards Home Loans

Security Officer/Guard

Allied Universal Security Services

Aug 2019 - Present (5 years 11 months)

Patrolled premises to ensure the safety of employees and visitors, coordinating with law enforcement for apprehensions. Screened guests using X-ray machines and managed access by checking credentials and issuing passes.

Security Operations Access Control Guest Management

Customer Sales Representative/Collections Analyst

Comcast Cable Co.

Sep 2014 - Present (10 years 10 months)

Exceeded sales goals by effectively explaining programs and services, building positive customer relationships to drive consistent sales. Established debt repayment options and communicated with customers on past due accounts, preparing monthly reports on delinquency trends and collection results.

Sales Consultative Sales Customer Relationship Management Debt Collection Financial Analysis Reporting Communication

Education

Degrees, certifications, and relevant coursework

North Springs Charter

High School Diploma, General Studies

Grade: 3.5

Completed high school education, achieving a GPA of 3.5. Developed foundational academic skills and prepared for further education or entry into the workforce.

Property And Casualty Licensed Insurance Agent

License, Insurance

Obtained a Property and Casualty Licensed Insurance Agent certification. This credential enables the holder to sell and service property and casualty insurance policies.