Open to opportunities

Myles Berry

@mylesberry

Message

Dedicated customer service professional with military discipline and proven problem-solving skills.

United States

Message

What I'm looking for

I seek a customer-focused role where I can apply my communication, troubleshooting, and leadership skills in a collaborative team that values process improvement and measurable customer satisfaction.

I am a dedicated and results-driven Customer Service Representative with over four years of experience delivering excellent customer support, resolving issues efficiently, and maintaining high levels of customer satisfaction.

My background includes roles at call centers and support teams where I handled inbound/outbound calls, email and chat interactions, troubleshot product and billing issues, and consistently met performance metrics while training new team members.

My military service in Security Forces with the United States Air Force reinforced my discipline, leadership, teamwork and decision-making under pressure, which I bring to customer-facing roles to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

ABC Solutions

Jan 2023 - Present (3 years 2 months)

Handled inbound and outbound customer calls, resolving inquiries and complaints while maintaining accurate records and consistently achieving high customer satisfaction and performance metrics.

Customer Service CRM Software Data Entry Conflict Resolution Communication Time Management Team Collaboration

Customer Support Specialist

Global Services Inc.

Jan 2022 - Jan 2023 (1 year)

Assisted customers via phone, email, and chat to troubleshoot product and service issues, managed high call volumes, and helped train new team members on support protocols.

Phone Support Email Support Live Chat Troubleshooting CRM Software Training Communication Problem Solving

Call Center Representative

United Contact Center

Jan 2021 - Jan 2022 (1 year)

Responded to customer inquiries, resolved billing and account issues, and maintained detailed interaction records while consistently meeting call handling and resolution targets.

Inbound Calls Billing Support Account Management CRM Software Call Resolution Time Management

Security Forces

United States Air Force

Jan 2019 - Jan 2021 (2 years)

Maintained security and safety of personnel and resources through patrols, inspections, and emergency response, demonstrating leadership, discipline, and effective decision-making under pressure.