Smita Pushpam

I am a dedicated Salesforce Administrator with over five years of experience managing and supporting Salesforce Service Cloud for global teams, and a Salesforce Administrator (ADM-201) and Data Cloud Consultant certification. I bring a proven ability to manage systems at scale, optimize processes, and deliver actionable insights.

I am a proactive and capable Salesforce professional with a strong understanding of system administration, user management, and CRM optimization. I enjoy working independently and have experience supporting teams across different time zones. My approach to work is detail-oriented and collaborative, and I take pride in solving technical issues and improving business processes using technology.

Key qualifications that align with this role include:

· Certified Salesforce Administrator (ADM 201) with in-depth knowledge of Salesforce architecture, configuration, and security best practices.

· Experience administering Salesforce platforms, including Sales Cloud and Service Cloud, for over 1,000 global users.

· Proficient in process automation tools such as Flows, Process Builder, and Workflow Rules to streamline workflows and improve user efficiency.

· Skilled in user setup, profile and permission management, page layout configuration, and overall system security.

· Strong background in data management using Data Loader and Data Import Wizard for importing, cleansing, and maintaining data accuracy.

· Built and maintained Salesforce reports and dashboards, including those using Einstein Analytics, to support business operations.

· Experience in requirement gathering, coordinating with cross-functional teams, and implementing enhancements based on stakeholder input.

· Knowledgeable in managing Sandbox environments, development and testing cycles, and deploying updates to production.

· Delivered user training, created support documentation, and provided real-time troubleshooting support.