Anand Prakash

As a Salesforce Administrator with over 6 years of hands-on experience, I have developed a robust skill set across various Salesforce clouds, including Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud. My journey has been marked by a proven ability to support large, cross-functional teams within Scrum and Agile frameworks, delivering scalable solutions that enhance productivity and user engagement. I am known for my self-motivation and adaptability, thriving in both collaborative and independent settings.

Currently, I serve as a Salesforce Senior Administrator at Accenture, where I manage comprehensive Salesforce configurations and ensure seamless updates and platform stability. My role involves interacting with business stakeholders, gathering requirements, and providing end-user training to ensure confident platform adoption. I have successfully worked on IVR integration within Salesforce, enhancing contact center efficiency and customer experience. My commitment to continuous improvement drives me to monitor Salesforce release updates and implement relevant new features that align with organizational needs.

Throughout my career, I have also held positions as a Salesforce Admin and Developer, where I contributed to various projects by integrating Salesforce with external systems and optimizing approval processes. My technical expertise, combined with my strong understanding of Agile methodologies, allows me to effectively prioritize tasks and deliver results that meet business objectives.