I am a highly skilled Salesforce Administrator with 4+ years of experience, specializing in Salesforce Administration. I have a strong background in implementing advanced configuration automation components such as Process Builder, Workflow Rules, and Approval Process Flows. I am proficient in configuring and managing security at Object and Record levels using Profiles, Permission Sets, OWD, Roles, and Sharing Rules. Additionally, I have extensive experience in designing custom formula fields, validation rules, and matching & duplication rules to meet application requirements.
Throughout my career, I have gained expertise in Service Cloud functionalities like Web-to-Case and Email-to-Case (E2C), Assignment Rules, Auto Response Rules, and Escalation Rules. I am also well-versed in creating and updating Salesforce Custom objects, fields, relationships, page layouts, and record types. My knowledge of Salesforce Object Query Language (SOQL) allows me to effectively retrieve and manipulate data.
I have a proven track record in data migrations and have successfully designed and created reports and dashboards to provide valuable insights for business growth. I am proficient in using tools such as Data Loader and Workbench for data management. With my strong analytical skills and attention to detail, I consistently deliver high-quality results and contribute to the success of the organizations I work with.
