Open to opportunities

Srilakshmi K S

@srilakshmiks

Message

I administer Salesforce Sales Cloud, automation, data quality, compliance, and support for enterprise-scale teams.

India

Message

What I'm looking for

I'm looking for Salesforce administration work where I can improve Sales Cloud operations through automation, data quality, compliance, stakeholder collaboration, and proactive platform enhancements. I'm open to remote opportunities.

At Groupon, I administer Salesforce for 2,000+ sales and operations users, resolve about 100 support cases each month, and lead data migration, cleansing, QA, and release-readiness work. I've built Claude-powered automation for case triage, categorisation, and quarterly audit activities while supporting SOC and SOX controls.

Across Groupon, OneTrust, and Verint, I've progressed from Applications Administrator to Salesforce Administrator III. I configure Sales Cloud, Flows, permissions, reports, dashboards, Omni-Channel, integrations, and data processes, partnering with product and business stakeholders to deliver reliable platform improvements.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Administrator III

Current

Groupon Shared Services Pvt. Ltd.

Jul 2023 - Present (3 years 1 month)

Administered Salesforce for 2,000+ users, handling ~100 support tickets monthly and leading data migrations. Built automations using Flows and Process Builder, and designed AI-powered automation skills for case triage and audit processes.

Salesforce Administrator I

OneTrust Privacy Management Software Pvt. Ltd.

Mar 2021 - Jul 2023 (2 years 4 months)

Supported Sales Cloud administration including user management, Process Builder, Flows, validation rules, and permissions. Configured Omni-Channel and managed sandbox environments, while providing first-level support and training.

Salesforce Sales Cloud Flow Validation Rules Omni Channel Support Reports Data Loader Salesforce Optimizer Testing

Applications Administrator

Verint CES India Pvt. Ltd.

Jul 2018 - Feb 2021 (2 years 7 months)

Managed Salesforce users, profiles, and roles, and configured page layouts and workflows. Handled data manipulation via Data Loader and supported onboarding/termination requests through ServiceNow.

Salesforce Data Loader Reports ServiceNow Oracle E Business Suite RevPro