Open to opportunities

M V Kavitha

@mvkavitha

Message

Salesforce Support Team Lead driving CRM operations and process transformation.

India

Message

What I'm looking for

I seek a role leading Salesforce/CRM operations where I can optimize processes, improve data quality, mentor teams, and drive measurable adoption and business outcomes.

I am a results-driven Salesforce Support Team Lead and certified Salesforce professional with 4+ years of experience in CRM operations, digital transformation, and process optimization. I lead and mentor support teams, translate complex stakeholder requirements into scalable Salesforce solutions, and collaborate with product and development teams to resolve platform issues.

I have administered Salesforce for 500+ users, automated processes to cut processing time by 30%, and improved onboarding ramp-up by 25% through SOPs and training. I focus on data quality, stakeholder management, and delivering measurable operational impact while fostering user adoption and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Support Team Lead

Current

INTO University Partnerships

Sep 2023 - Present (2 years 4 months)

Lead and mentored Salesforce support teams handling 300+ monthly cases, maintained SLA compliance, and drove process optimizations that reduced onboarding ramp-up time by 25%. Translated stakeholder requirements into scalable Salesforce solutions and reported KPIs to senior leadership.

Salesforce Administration Support Management SLA Management Process Optimization Stakeholder Management KPIs Team Leadership Change Management

Current

Salesforce Administrator

Current

Zensar Technologies Ltd

Mar 2021 - Present (4 years 10 months)

Administered Salesforce for 500+ users including roles, profiles and security controls; configured Sales Cloud, automation and validation rules, and delivered reports/dashboards that informed leadership decisions while automating processes to reduce processing time by 30%.

Sales Cloud Salesforce Administration Validation Rules Dashboards Data Migration User Training

Service Line Manager

Apollo Cradle

Jan 2015 - Dec 2017 (2 years 11 months)

Managed healthcare operations including patient scheduling, billing, and insurance workflows; coordinated cross-functional clinical and administrative teams and delivered operational performance reports ensuring regulatory compliance.

Healthcare Operations Scheduling Billing Insurance Workflows Regulatory Compliance Stakeholder Management