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Shivani Jain

@shivanijain1

Senior Salesforce Administrator and Business Analyst with 24 years' IT experience

India
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What I'm looking for

I seek senior Salesforce Administrator/Business Analyst roles where I can lead end-to-end implementations, manage integrations and BI reporting, mentor teams, and deliver scalable solutions that improve processes and user adoption.

I am a Senior Salesforce Administrator and Business Analyst with over 24 years in IT, including more than five years focused on Salesforce Sales and Service Cloud. I hold multiple Salesforce certifications and have led end-to-end implementations for multi-unit organizations, including rolling out Salesforce to eight business units and 120 users.

I specialize in administration, integrations, data migrations, reporting, and post-implementation support, and I bring strong BI and ERP experience with QlikView, Hyperion (HFM), PeopleSoft and BAAN. I deliver scalable solutions, automate business processes using declarative tools, and drive user adoption and system stability.

Experience

Work history, roles, and key accomplishments

HE
Current

QA Lead SFMC

Helixbeat

Apr 2025 - Present (4 months)

Led QA for a Salesforce Marketing Cloud migration for Homeserve.com, coordinating migration of journeys from UK to US, validating configurations, executing data migration and test sends, and logging defects in Jira.

AL

Faculty - Aptech

Aptech Ltd

Aug 2000 - Jul 2002 (1 year 11 months)

Delivered classroom training in MS Office, C, C++, HTML, Java, JSP, SQL and Oracle, preparing students for practical application and certification readiness.

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University logoSU

Sikkim Manipal University

Master of Business Administration, Information Technology

Completed Master of Business Administration with a specialization in Information Technology, focusing on IT management and business processes.

NIIT Limited logoNL

NIIT Limited

GNIIT, Information Technology

Completed the GNIIT program at NIIT with emphasis on software and IT fundamentals.

Janki Devi Memorial College, University of Delhi logoJD

Janki Devi Memorial College, University of Delhi

Bachelor's degree, Advertising & Marketing

Earned a Bachelor's degree in Advertising and Marketing from Janki Devi Memorial College, University of Delhi.

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Shivani Jain - QA Lead SFMC - Helixbeat | Himalayas