Shivani Jain
@shivanijain1
Senior Salesforce Administrator and Business Analyst with 24 years' IT experience
IndiaWhat I'm looking for
I am a Senior Salesforce Administrator and Business Analyst with over 24 years in IT, including more than five years focused on Salesforce Sales and Service Cloud. I hold multiple Salesforce certifications and have led end-to-end implementations for multi-unit organizations, including rolling out Salesforce to eight business units and 120 users.
I specialize in administration, integrations, data migrations, reporting, and post-implementation support, and I bring strong BI and ERP experience with QlikView, Hyperion (HFM), PeopleSoft and BAAN. I deliver scalable solutions, automate business processes using declarative tools, and drive user adoption and system stability.
Experience
Work history, roles, and key accomplishments
QA Lead SFMC
Helixbeat
Apr 2025 - Present (4 months)
Led QA for a Salesforce Marketing Cloud migration for Homeserve.com, coordinating migration of journeys from UK to US, validating configurations, executing data migration and test sends, and logging defects in Jira.
Senior Salesforce Administrator
Helixbeat
Jul 2024 - Feb 2025 (7 months)
Managed Salesforce administration and metadata deployments for Arise.com, integrated Salesforce with marketing and sales engagement tools, and implemented reports, dashboards and Flows to automate business processes.
Senior Salesforce Administrator
Experience.com
Sep 2022 - Mar 2024 (1 year 6 months)
Supported ~95 Salesforce users by administering orgs, performing security audits and health checks, integrating with Pardot, SalesLoft, Zoom and LinkedIn Sales Navigator, and implementing Omni-Channel routing and automated flows.
Freelance IT Consultant
Rajshi Drugs Pvt Ltd
Jan 2017 - Aug 2022 (5 years 7 months)
Provided techno-functional Salesforce and IT consulting, created a new sales business unit using Salesforce, automated business processes declaratively, and designed reports and dashboards to improve sales operations.
Assistant Manager
Jubilant Life Sciences
Aug 2002 - Dec 2016 (14 years 4 months)
Led implementation and support of Salesforce across 8 business units and 120 users, delivered QlikView BI dashboards and HFM financial consolidation support, and managed PeopleSoft and BAAN HR systems.
Education
Degrees, certifications, and relevant coursework
SUSikkim Manipal University
Master of Business Administration, Information Technology
Completed Master of Business Administration with a specialization in Information Technology, focusing on IT management and business processes.
NLNIIT Limited
GNIIT, Information Technology
Completed the GNIIT program at NIIT with emphasis on software and IT fundamentals.
JDJanki Devi Memorial College, University of Delhi
Bachelor's degree, Advertising & Marketing
Earned a Bachelor's degree in Advertising and Marketing from Janki Devi Memorial College, University of Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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