Stephannie Martínez-Soto
@smartinez
Experienced customer service representative with a passion for excellence.
United StatesWhat I'm looking for
As a dedicated and results-driven customer service professional with over 7 years of experience, I have consistently demonstrated my ability to exceed targets, maintain high service standards, and receive outstanding evaluations. With a strong background in communication, problem-solving, and service excellence, I am confident in my ability to make a positive impact in any organization.
Throughout my career, I have honed my skills in customer service, problem-solving, and communication, ensuring that I provide exceptional service to clients. My experience in various industries, including healthcare, education, and security, has given me a unique perspective and ability to adapt to new environments.
After taking a 5-year hiatus to pursue higher education, I am now eager to reenter the workforce and bring my skills and experience to a new role. I am excited to leverage my skills and passion for customer service to drive success and growth in a dynamic organization.
Experience
Work history, roles, and key accomplishments
Personal Shopper
Instacart
Mar 2023 - Present (3 years 4 months)
Ensure precise and quality order fulfillment by adhering to customer preferences and maintaining high service standards.
Delivery Driver
Uber & DoorDash
Feb 2022 - Present (4 years 5 months)
Ensure timely and accurate delivery of goods, leveraging GPS technology and familiarity with local geography to maintain customer satisfaction.
Clinical Clerkships Student
Universidad Autonoma de Guadalajara
Jun 2022 - Jul 2023 (1 year 1 month)
Efficiently documented patient encounters in electronic medical records (EMR) system, ensuring accurate and accessible medical records for future reference.
Customer Care Representative II
Alight Solutions
Aug 2017 - Jan 2019 (1 year 5 months)
Addressed and resolved complex HR issues, health benefits, and payroll issues demonstrating a commitment to service excellence and operational efficiency.
Security Guard
St. James Security
Jun 2017 - Aug 2017 (2 months)
Managed access control protocols to prevent unauthorized entry, ensuring the integrity of security measures.
Tutor
Grade Boosters
Aug 2016 - Apr 2017 (8 months)
Identified students' skill gaps and delivered targeted assistance, resulting in improved exam readiness and enhanced academic performance.
Security Guard
Blue Sword Security
Mar 2015 - May 2016 (1 year 2 months)
Conducted comprehensive patrols and monitored surveillance systems to deter unauthorized activities, resulting in the maintenance of a secure environment.
Work - Study Student
Federal Work - Study Program
Mar 2013 - Dec 2014 (1 year 9 months)
Streamlined document archiving processes to bolster office efficiency and maintain data accuracy.
Education
Degrees, certifications, and relevant coursework
Stephannie hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
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