Looking for a job

Stephannie Martínez-Soto

@smartinez

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Experienced customer service representative with a passion for excellence.

United States

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What I'm looking for

Seeking a role that leverages my customer service skills and experience to drive success and growth in a dynamic organization, with opportunities for professional development and a positive work environment.

As a dedicated and results-driven customer service professional with over 7 years of experience, I have consistently demonstrated my ability to exceed targets, maintain high service standards, and receive outstanding evaluations. With a strong background in communication, problem-solving, and service excellence, I am confident in my ability to make a positive impact in any organization.

Throughout my career, I have honed my skills in customer service, problem-solving, and communication, ensuring that I provide exceptional service to clients. My experience in various industries, including healthcare, education, and security, has given me a unique perspective and ability to adapt to new environments.

After taking a 5-year hiatus to pursue higher education, I am now eager to reenter the workforce and bring my skills and experience to a new role. I am excited to leverage my skills and passion for customer service to drive success and growth in a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Personal Shopper

Current

Instacart

Mar 2023 - Present (2 years 4 months)

Ensure precise and quality order fulfillment by adhering to customer preferences and maintaining high service standards.

Customer Service Communication Problem Solving Quality Assurance

Current

Delivery Driver

Current

Uber & DoorDash

Feb 2022 - Present (3 years 5 months)

Ensure timely and accurate delivery of goods, leveraging GPS technology and familiarity with local geography to maintain customer satisfaction.

Customer Service Communication Time Management

Clinical Clerkships Student

Universidad Autonoma de Guadalajara

Jun 2022 - Jul 2023 (1 year 1 month)

Efficiently documented patient encounters in electronic medical records (EMR) system, ensuring accurate and accessible medical records for future reference.

Communication

Security Guard

St. James Security

Jun 2017 - Aug 2017 (2 months)

Managed access control protocols to prevent unauthorized entry, ensuring the integrity of security measures.

Security Access Control Monitoring

Customer Care Representative II

Alight Solutions

Aug 2017 - Jan 2019 (1 year 5 months)

Addressed and resolved complex HR issues, health benefits, and payroll issues demonstrating a commitment to service excellence and operational efficiency.

Customer Service Communication Problem Solving HR

Tutor

Grade Boosters

Aug 2016 - Apr 2017 (8 months)

Identified students' skill gaps and delivered targeted assistance, resulting in improved exam readiness and enhanced academic performance.

Security Guard

Blue Sword Security

Mar 2015 - May 2016 (1 year 2 months)

Conducted comprehensive patrols and monitored surveillance systems to deter unauthorized activities, resulting in the maintenance of a secure environment.

Security