Maricet Aleman
@maricetaleman
Diligent and bilingual professional with exceptional customer service skills.
What I'm looking for
As a dedicated and results-driven professional, I have consistently demonstrated my ability to deliver exceptional customer service and drive team success. With a strong background in customer-facing roles, I possess a unique talent for resolving customer concerns and maintaining high levels of customer satisfaction. My proficiency in leveraging diverse communication channels and robust interpersonal skills enable me to effectively guide and inspire teams toward achievement.
Throughout my professional experience, I have honed my skills in report preparation, order fulfillment, and business development, while consistently meeting daily customer service quotas and emphasizing quality in every interaction. My ability to work in fast-paced environments and adapt to changes in workloads has allowed me to excel in various roles.
I am a driven and detail-oriented individual with a passion for delivering high-quality results and exceeding expectations. I am confident in my ability to make a positive impact in any organization and am excited to take on new challenges and opportunities.
Experience
Work history, roles, and key accomplishments
QA Coordinator
Maximus Benecard
Jan 2022 - Present (3 years 4 months)
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
QA Coordinator
Maximus Benecard
Jan 2022 - Present (3 years 4 months)
Managed a high volume of inbound telephone inquiries and effectively addressed customer complaints, adhering to established standard operating procedures.
Assistant
Y Aleman, LLC
Oct 2020 - Jan 2022 (1 year 3 months)
Successfully orchestrated multiple projects concurrently, meticulously coordinating tasks and schedules to consistently meet critical deadlines.
Assembler
Doorman Products
Jan 2018 - Jan 2019 (1 year)
Followed detailed verbal or written instructions and visual aids to perform assembly work.
Independent Contractor
Capital Delivery Systems
Jan 2019 - Oct 2020 (1 year 9 months)
Provided timely feedback on performance metrics such as fuel consumption, and cargo handling times.
Merchandiser
thredUP
May 2017 - Jan 2018 (8 months)
Introduced imaginative and visually appealing solutions for presenting merchandise within in-store environments, enhancing the overall shopping experience and driving sales.
Education
Degrees, certifications, and relevant coursework
Maricet hasn't added their education
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