Diana Melgoza
@dianamelgoza
Motivated customer service representative with strong communication skills.
United StatesWhat I'm looking for
As a dedicated and dependable team player, I thrive in fast-paced environments where I can leverage my strong communication skills and bilingual abilities to enhance customer experiences. With a proven track record in customer service, I have successfully managed high call volumes and provided exceptional support to clients in the healthcare sector.
My experience spans various roles, including Member Services Representative at Molina Healthcare and Customer Service Advocate at Pyramid (Centene), where I guided clients through complex processes and ensured they received the best possible care. I am known for my positive attitude and eagerness to learn, consistently exceeding performance targets and contributing to team success.
With certifications in HIPAA compliance and insurance sales, I am well-equipped to navigate the intricacies of the healthcare industry. I am now seeking a position that allows me to further develop my skills while contributing to organizational success.
Experience
Work history, roles, and key accomplishments
Member Services Representative
Molina Healthcare
Aug 2024 - Jul 2025 (11 months)
Handled high call volumes while scheduling medical appointments for members. Delivered accurate and detailed information to ensure members received appropriate care.
Customer Service Advocate
Pyramid (Centene)
Nov 2023 - May 2024 (6 months)
Guided clients through plan selection, ensuring a full understanding of benefits and pricing. Stayed informed on industry and policy changes to provide current and accurate advice.
Customer Service Representative
TTEC (Covered California)
Mar 2021 - Nov 2023 (2 years 8 months)
Managed high call volumes, assisting consumers with health coverage applications. Provided exceptional service while navigating complex processes and requirements.
Sales Associate
Kohl's
Jun 2019 - Mar 2021 (1 year 9 months)
Maintained organized footwear inventory and processed online orders efficiently. Promoted credit and promotional programs to enhance customer experience.
Overnight Stocker
99 Cents Only Stores
Dec 2018 - Jun 2019 (6 months)
Organized and stocked new merchandise in a fast-paced environment. Efficiently broke down pallets and maintained a clean work area.
Sales Associate
Payless ShoeSource
Dec 2017 - Jan 2018 (1 month)
Assisted customers, managed incoming shipments, and maintained store cleanliness. Handled register duties and participated in store closing procedures.
Product Handler
Dole Packaged Foods
Jun 2016 - Aug 2016 (2 months)
Handled and packaged products according to quality standards. Maintained sanitation and safety protocols on the production line.
Education
Degrees, certifications, and relevant coursework
Permian High School
High School Diploma, General Studies
Completed high school education, acquiring foundational knowledge and skills across various subjects. Graduated in June 2015, demonstrating commitment to academic achievement.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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