MGMichelle N Goodwin
@michellengoodwin
Dedicated customer service professional with a passion for problem-solving and improving client sati
United StatesWhat I'm looking for
I am a driven and adaptable professional with a background in customer service and a degree in Information Systems from Florida State University. My experience includes roles at Alorica, Instacart, and Target, where I consistently delivered high customer satisfaction and improved operational efficiency.
In my role at Alorica, I resolved over 100 customer complaints monthly with a 95% satisfaction rate and reduced average talk time by 10%. I also volunteered with Fundación Pro Nino’s, donating essential items to low-income families, demonstrating my commitment to community service.
I am proficient in Spanish and possess strong problem-solving and time management skills, with a proven track record of reliability and multitasking in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Mar 2020 - Oct 2022 (2 years 7 months)
Assisted over 100 customers in a 24/7 call center, resolving complaints and maintaining a customer satisfaction rating of 95% or higher. Improved average talk time by 10% and achieved a one-call resolution rate of 90%.
Volunteer
Fundación Pro Nino’s
Dec 2016 - Aug 2020 (3 years 8 months)
Donated face masks and essential goody bags to low-income children and families in the area, contributing to community welfare.
Grocery Courier
Instacart
Jun 2018 - Feb 2020 (1 year 8 months)
Identified optimal product selections based on customer needs while shopping and delivering groceries. Promoted to Pro Driver status within six months for exceptional service.
Cashier
Target
Sep 2017 - May 2018 (8 months)
Mentored new team members on POS system operation and resolved discrepancies between accounting information and cash drawer.
Concession Stand Cashier
Ovations Food Service
Feb 2017 - Mar 2017 (1 month)
Managed cash register operations, executed daily cleaning duties, and provided individualized guest service to ensure a positive customer experience.
Education
Degrees, certifications, and relevant coursework
FUFlorida State University
Bachelor of Science, Information Systems
2018 - 2022
Cleveland High School
High School Diploma
2014 - 2018
National Honor Society Member
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Michelle N?
You can contact Michelle N and 90k+ other talented remote workers on Himalayas.
Message Michelle NFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
