Michelle N Goodwin
@michellengoodwin
Dedicated customer service professional with a passion for problem-solving and improving client sati
United StatesWhat I'm looking for
I am a driven and adaptable professional with a background in customer service and a degree in Information Systems from Florida State University. My experience includes roles at Alorica, Instacart, and Target, where I consistently delivered high customer satisfaction and improved operational efficiency.
In my role at Alorica, I resolved over 100 customer complaints monthly with a 95% satisfaction rate and reduced average talk time by 10%. I also volunteered with Fundación Pro Nino’s, donating essential items to low-income families, demonstrating my commitment to community service.
I am proficient in Spanish and possess strong problem-solving and time management skills, with a proven track record of reliability and multitasking in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Alorica
Mar 2020 - Oct 2022 (2 years 7 months)
Assisted over 100 customers in a 24/7 call center, resolving complaints and maintaining a customer satisfaction rating of 95% or higher. Improved average talk time by 10% and achieved a one-call resolution rate of 90%.
Volunteer
Fundación Pro Nino’s
Dec 2016 - Aug 2020 (3 years 8 months)
Donated face masks and essential goody bags to low-income children and families in the area, contributing to community welfare.
Grocery Courier
Instacart
Jun 2018 - Feb 2020 (1 year 8 months)
Identified optimal product selections based on customer needs while shopping and delivering groceries. Promoted to Pro Driver status within six months for exceptional service.
Cashier
Target
Sep 2017 - May 2018 (8 months)
Mentored new team members on POS system operation and resolved discrepancies between accounting information and cash drawer.
Concession Stand Cashier
Ovations Food Service
Feb 2017 - Mar 2017 (1 month)
Managed cash register operations, executed daily cleaning duties, and provided individualized guest service to ensure a positive customer experience.
Education
Degrees, certifications, and relevant coursework
Florida State University
Bachelor of Science, Information Systems
2018 - 2022
Cleveland High School
High School Diploma
2014 - 2018
National Honor Society Member
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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