Open to opportunities

Warren User

@warren

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Dedicated business student focused on customer service excellence.

United States

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What I'm looking for

I am looking for a role that allows me to grow in customer service, where I can apply my skills and contribute to a positive team environment.

I am a present student in Business Administration, committed to advancing my growth in customer service and business. My determination to provide the utmost knowledge and security aligns with my goal to meet my company’s obligations effectively. I am a quick learner, eager to gain hands-on experience that will help me grow and satisfy my customers while motivating my colleagues.

Throughout my experience in various security and customer service roles, I have developed strong problem-solving skills and the ability to de-escalate situations promptly. My time at Overton and Intercom has honed my skills in monitoring, reporting, and ensuring a positive experience for both customers and workers. I pride myself on being reliable and a proactive problem solver, always ready to adapt to new challenges.

Currently, I am pursuing my Associates in Business Administration at Cerritos College, where I continue to build on my skills and knowledge. I am excited about the opportunities that lie ahead and am eager to contribute positively to any team I join.

Experience

Work history, roles, and key accomplishments

Front Desk/Customer Service Security

Western Services

Mar 2023 - Mar 2024 (1 year)

Conducted property patrols and addressed tenant concerns promptly. Managed package deliveries and maintained accurate shift reports. Provided comprehensive customer service and phone support within a high-rise residential complex.

Customer Service Patrol

Night Shift Unarmed Security

Securitech

Mar 2023 - Aug 2023 (5 months)

Performed hourly patrols of the premises, effectively de-escalating conflicts and managing unauthorized individuals. Provided timely responses to issues, ensuring a satisfactory and secure work environment for staff.

Conflict Resolution Property Management Security Operations Situational Awareness Patrol

Museum Security Team Member

Intercom

Jun 2022 - Jan 2023 (7 months)

Conducted surveillance and authored daily reports and patrol logs. Ensured timely completion of tasks and projects while maintaining high standards of organization and professionalism.

Reporting Customer Service Task Management

Patrol Unarmed Security

Takes Overton

Feb 2020 - Jun 2022 (2 years 4 months)

Monitored surveillance cameras and prepared detailed incident reports. Successfully de-escalated conflicts between individuals to maintain a smooth operational environment. Provided comprehensive customer service and guidance to both workers and clients.

Customer Service Monitoring Reporting Conflict Resolution Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Cerritos College

Associate of Science, Business Administration

Currently pursuing an Associate's degree in Business Administration for transfer. Advancing growth in customer service and business, with a focus on providing knowledge, security, and customer service.