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Sisonke Dekeda

@sisonkedekeda

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Dedicated Admin Professional | 6+ Years Experience | Event Management | Customer Service

South Africa

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Dedicated administrative professional with over six years of experience, currently serving as a Patient Admin Clerk at 2 Military Hospital. I bring a wealth of expertise in managing administrative tasks, coordinating schedules, and providing exceptional customer service. My academic background includes a National Diploma in Events Management, complemented by certifications in Digital Marketing and TEFL. Proficient in utilizing office software, maintaining accurate records, and collaborating with cross-functional teams. I am passionate about contributing my skills to a dynamic organization, emphasizing professionalism and excellence in administrative support and event management.

Experience

Work history, roles, and key accomplishments

Change of Tenancy Advisor

Sigma Connected

Jul 2024 - Apr 2025 (9 months)

Handled utilities and telecom account changes for UK-based small businesses.
Verified tenant and landlord details, ensured accurate billing and service responsibility.
Provided remote customer support, resolving occupancy-related queries quickly and professionally.
Maintained clear records and collaborated with internal departments to streamline processes.

Communication Skills Problem Solving Customer Support Data Collection Upselling CRM Systems

Patient Administrator

2 Military Hospital

Nov 2020 - Mar 2024 (3 years 4 months)

Demonstrated versatility in various Patient Administration sections, maintained accuracy in recording patient data, provided exceptional customer service, and managed patient information and activities.

Computer Literacy Interpersonal Communication Easily Adaptable Time Management Pressure Handling Attention To Detail Attention to Detail

Front Desk Assistant

University Of Cape Town

Mar 2019 - Jun 2019 (3 months)

As a Front Desk Assistant at University of Cape Town, I coordinated front-of-house services, trained staff, improved administrative efficiency, and enhanced communication.

Microsoft Office Administrative Support Office Management Organizational Skills Problem Solving Database Management Training And Development

Venue Booking Officer

Cape Peninsula University of Technology

Feb 2018 - Jan 2019 (11 months)

Successfully organized and maintained the Venue Hire calendar, resulting in an increase in bookings and efficient coordination of groups, meetings, conferences, and private functions for both internal and external clients of CPUT.

Event Management Calendar Planning Team Management Customer Service Attention To Detail

Customer Service Advisor

Webhelp SA

Jul 2016 - Mar 2017 (8 months)

As a Customer Service Advisor at Webhelp SA, I consistently exceeded targets, achieved a 95% first contact resolution rate, and enhanced team performance through knowledge sharing.