Keneilwe Nyatshane
@keneilwenyatshane
Dedicated administrative assistant with strong organizational and communication skills.
What I'm looking for
I am a dedicated and results-driven administrator with 1.5 years of experience providing essential support to clients across various industries. My expertise lies in managing calendars, coordinating tasks, and handling communications to ensure smooth day-to-day operations. I excel at adapting to different client needs, which, combined with my strong organizational skills, allows me to deliver high-quality administrative services.
In my current role as a Virtual Administrator at Agape Farms & Learning, I have successfully managed comprehensive client documentation and implemented a filing methodology that enhanced record documentation efficiency by 20%. I maintain strict confidentiality protocols for sensitive documents and have reduced communication response times by 25%. My previous internship as a Customer Service Representative further honed my skills in managing customer interactions and supporting business operations, consistently meeting and exceeding performance goals.
Experience
Work history, roles, and key accomplishments
Virtual Administrator
Agape Farms & Learning
Oct 2023 - Present (1 year 8 months)
As a Virtual Administrator, I managed comprehensive client documentation and filing systems, enhancing record documentation efficiency by 20%. I maintained confidentiality protocols, facilitated meeting coordination, and improved communication response times by 25%. My role involved precise report preparation and maintaining accurate records of organizational activities.
Customer Service Representative (Intern)
ShowFar
Oct 2022 - Jan 2023 (3 months)
During my internship as a Customer Service Representative, I managed inbound and outbound calls, developed relationships with stakeholders, and resolved customer issues efficiently. I supported the Business Operations department through research and data analysis, consistently meeting operational performance goals.
Education
Degrees, certifications, and relevant coursework
Southwestern University of Finance and Economics
Bachelor of Business Administration, Business Administration
201 - 2020
Nanchang University
Certificate in Chinese Literature, Chinese Literature
2015 - 2016
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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