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@merciajantjies
Dedicated administrative professional with a strong track record in support.
I am a dedicated and driven administrative professional with a Diploma in Events Management from Cape Peninsula University of Technology. With a strong track record in office management and support, I excel in coordinating tasks, maintaining detailed records, and ensuring seamless operations within fast-paced environments. My exceptional organizational skills and effective communication abilities have been recognized throughout my career, making me a valued team member.
In my recent role as an Administrative Support Advisor at Amazon, I managed client correspondence, maintained comprehensive customer records, and streamlined billing processes to enhance client satisfaction. My previous experience at Webhelp as an Administrative Service Specialist allowed me to handle escalated client issues and identify areas for service improvement. I have also supported event planning and logistics as an Administrative Assistant and Promotions Coordinator at Cape Town Promoters, where I coordinated promotional activities and managed schedules effectively.
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Work history, roles, and key accomplishments
Amazon
Oct 2022 - Mar 2024 (1 year 5 months)
Managed client correspondence and maintained accurate customer records while coordinating billing and payment processes. Developed best practices for information handling, ensuring data confidentiality and security.
Webhelp
Jul 2021 - Sep 2022 (1 year 2 months)
Handled escalated client issues and processed returns and refunds. Maintained thorough documentation and identified service improvement areas to enhance workflow efficiency.
Cape Town Promoters
Nov 2016 - Nov 2019 (3 years)
Supported event planning and logistics, coordinated promotional activities, and managed schedules. Prepared reports detailing event outcomes and client feedback.
Degrees, certifications, and relevant coursework
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