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Siphumeze Joyini

@siphumezejoyini

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Skilled in MS Office, Zoom, and certified in End-User Computing and Virtual Assistance.

South Africa

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What I'm looking for

I am looking for a role that values strong communication and organizational skills, offers opportunities for growth, and fosters a collaborative team environment.

I am a certified virtual assistant with a strong foundation in administrative support, backed by my recent certification from EduCourse and an end-user computing certificate. My meticulous nature and excellent communication skills allow me to manage tasks efficiently, ensuring seamless interactions with clients and colleagues alike.

My experience spans various customer-facing roles, where I honed my conflict management and critical thinking skills. I am proficient in managing emails, scheduling appointments, and organizing files, alongside data entry and document preparation. I thrive in dynamic environments and am eager to contribute my skills to a team that values dedication and professionalism.

Experience

Work history, roles, and key accomplishments

General Assistant

Food Lover's Market

Jan 2019 - Jan 2020 (1 year)

Provided excellent customer care and processed customer orders efficiently. Managed incoming calls and resolved customer inquiries.

Customer Service Order Processing Conflict Management Communication

Scholar Transport Driver

Independent

Jan 2023 - Present (2 years 7 months)

Managed customer service interactions with students, parents, and teachers. Accurately tracked student information and schedules, and resolved transport-related issues.

Customer Service Scheduling Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

EduCourse

Certificate, Virtual Assistant Introduction

Completed an introductory course in virtual assistance, gaining proficiency in administrative support tasks. Acquired skills in managing emails, scheduling, data entry, and online research.

Kitso Lesedi Youth Development

Certificate, End-User Computing

Obtained an End-User Computing certificate, developing essential computer literacy and software application skills. Focused on practical application of computing for various tasks.