Siphelele Sokhela
@siphelelesokhela
I improve customer experiences and build user-focused software solutions using data and CRM insights.
South AfricaWhat I'm looking for
At TransUnion, I resolve customer inquiries with a 95% satisfaction rate, improve response times by 30%, and develop FAQs that reduce repetitive inquiries by 40%.
I've also supported customer service at Capita and Capitec Bank, where I handled escalations, improved retention, trained staff, and used CRM data to strengthen service delivery. Alongside customer experience work, I bring marketing, SEO, website analytics, and software development skills in C#, ASP.NET, Azure, Python, MySQL, and JavaScript, and I'm eager to contribute as a Technical Analyst or Customer Service Representative.
Experience
Work history, roles, and key accomplishments
Resolved customer inquiries, achieving a 95% satisfaction rate. Managed high-volume calls, improving response time by 30%.
Education
Degrees, certifications, and relevant coursework
Old Mill High School
Grade 12, General Education
2004 - 2008
Grade: Bachelor
Completed Grade 12 with a Bachelor's pass.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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